OLE BEN FRANKLIN MOTORS
Online Reviews for our Knoxville, Tennessee Location
Read Our Online Reviews in Knoxville TN!
I bought a 2013 Kia Optima SXL from their Knoxville dealership June 3rd, 2016. Looked over the car top to bottom and decided to take it home. Car had severely worn tires on the front drivers and passenger side and my salesman, Michael Mims, assured me we would get replacement tires on the car if I agreed to purchase it, as they usually change anything out that badly worn before it even hits the lot. After calling the local Pep Boys to try and pick up a pair of tires so they can install them at the dealer shop, Michael and I are informed the tires need to be ordered, but they can be in on Monday (June 6th). Michael states that I can come up and get them put on, or he can even send them down my way to a local shop closer to me and have them put on. I agree with this resolution, and purchase the car. Took a bit to get the tires in, but I'm glad to say they followed through and delivered 4 tires locally for a shop to put on!
June 15, 2016
- Cody Vineyard
I bought my car about a month ago from Michael Mims. He returned my phone call about a car and went above and beyond to get as much info as possible to get me into a great car. I told him I felt like a princess! I went from having a car that I never knew if I'd make it to my next place to riding comfortably in just a few hours. Thanks guys!
February 4, 2016
- Mandy Duke Akers
Normally I hate car lots and car salesman, BUT....... Ole Ben Franklin was awesome and treated me and my family very well!!!!! Adarious Littlejohn, I want to thank you from the bottom of my heart, my family has been Blessed with the car I wanted, and a monthly payment we could afford!!!! I highly recommend Ole Ben Franklin to anyone!!!! God Bless you all!!!!!!
- Alicia Johnson-Thomas
A few good years ago i bought my first car from Ole Ben Franklin, and it did exactly what I needed it to do. The sales rep was a wonderful guy and he worked with me to get my very first car. That was one of the happiest days until yesterday. Yesterday the same sales rep (after all these years that went by) ended up working with me and my credit again and got me into what I feel is the smartest buy that suits me. I spent all day at other dealerships on Clinton Hwy and over in the west knox area and I wasn't finding the car for me. Just wasn't happening until I pulled into Old Ben Franklin. I started to look at the cars there and found a car that I thought would be suitable for me. Gino M. (The salesmen) came walking up to me and crunched some numbers and showed me that I do have options rather than just settling. After the team crunched numbers and Gino's wisdom came into play, I can say I'm proud of my car and I couldn't be happier. Thank you everyone at Ole Ben Franklin. They worked with me and I couldn't be happier with my decision. I'm a Chevy guy and will say I'm a proud owner of a Ford. Couldn't be happier........Thank you again Ole Ben Franklin.
- Matthew Parkhill
- Chelsie Pacleb
Great communication....
-Aug 29, 2018
- Brad
Eddie the salesman was great, But the advertised car was already gone but had not been taken off the website...
- Mar 25, 2017
- Guru7NV
It was such a great experience buying a used car from Ole Ben Franklin cars dealership. I would recommend them to have price tag on their cars, also be open and honest with their customers about their cars issues if there is one. This will build up great relationship between the salesman and the customer. Thank you!
- Roz
They are great and nice people
Mar 10, 2018
GuruZ6P1J
My brother recommended New Country to me on the basis of his excellent experience there. I'm so glad I listened to him. Couldn't have asked for a more courteous, positive buying experience of a CPO vehicle. Grace Ramos, with whom I did the test drives, is terrific -- she knows how to connect with clients and to make the experience an excellent one: no pressure, no gimmicks, she understands the customer's needs and makes the purchasing process really fun along the way. Felt like a celebration, as it should! Finalised the purchase with Arpan Singh, Business Manager, another excellent presence there - smart, efficient, great sense of humor too. Chris Booth, pre-owned Manager was an excellent person to negotiate with and I appreciated his participation in the negotiations. There are a couple of items we still need to sort out that we couldn't wrap up because it was the end of the day when I was there ( I was visiting CT from out of state so that is adding a little time to the process) but I'm confident these things will be addressed fully when I go back in two weeks' time.
-9/1/2018
- Carolyn
Thank you for helping with the remaining questions I had about my vehicle. It was very helpful to have the follow up review with you and thank you for stepping up when Kevaughn was not available. Greatly appreciate your help. Russ thank you for helping us today as well!
-8/11/2018
- nlea9818
I found my overall experience with New Country BMW very good. They did not try to pressure us into a fast decision and they understood that we considered out purchase a significant one and allowed us to be comfortable that we were making a good decision. They insured that I met the service manager and was allowed to understand how the service relationship worked going forward. Even the business manager, who in most cases is a pushy and doesn't listen at most delearships was low pressure and listened to my responses. They went over the car with my better half and allyed a lot of her concerns getting into a much more technology based car than she was coming out of. Except for waht I considered a low trade value on my current car (which we did not end of trading) it was a great experience.
- VMS
I blew out a tire the morning of a track event at Lime Rock, and New Country was the only dealer within 100 miles with the exact tire I needed in stock. They got me in for an appointment at the last minute on a busy Saturday morning, and less than an hour later I was back on the road and made it to the afternoon sessions. Their service writer, Kurt, was friendly and efficient which made the process even easier. I highly recommend these folks.
- JMS1999
Great experience from the start! My husband and I (both with nearly awful credit) started looking for a family car after the birth of our son. Applied with our credit union that we have been with for YEARS, had a car loan previously and never missed a payment. Was denied. Saw ole Ben Franklin motors online and looked at the recent reviews and was impressed.
We called and talked to Big Will and he told us to come in Monday and he'd help us find an affordable car and see what we could do. We jumped the gun and came on Saturday and Big Will wasn't in yet but Rashad was more than willing to help us look at what they had.
We found a 2014 Kia soul with low miles!, that we fell in love with (even our newborn haha). We thought there was no way we could get financing. They worked their magic and we were approved with low payments and a decent interest rate. I would recommend them to anyone.
Definitely ask for Rashad.
Or Big Will. 🙂
- Christina L. Fallbrook, CA
Excellent service. Drove prospective vans to our company to test drive, allowing us to continue with our work day with little interruption. Great service all around.
- Oct 28, 2016
- Larry P
Robert was absolutely swell and made the car buying process easy and a breeze! Robert was fantastic and I Would recommend to any of my family and friends!
- Meganmarielle
Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional
-Sept 15, 2018
- Captain2018
I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options.
- Jarromcc
"DONT GO ANYWHERE ELSE"
This is the most professional dealerships that I have ever been too. I was looking for a specific truck. Rashid went well above his job description and went out and found the exact vehicle I was looking for. It was priced very reasonably, but a little over my budget. By the time Ashley in finance got done beating the bank and the general manager down, I left with a lower payment then I was wanting to pay. This is a great group of people that really bend over backwards for there customers.
-Aug 4, 2018
- Fordman
I always buy my cars from them great people great prices an great selection an there a local dealer an family owned so I know that they will be there for me
- August 07, 2018
- Clayton Cooper from Madisonville Tennessee
"Great at fixing a problem with your experience!"
I originally purchased a 2014 Ford Edge 6 months ago. I took the car back to OBFM and wanted to trade it since I was not happy with the car due to it beginning to have problems.
Mar 9, 2018
- Tara
Fast and friendly
I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options.
- Jarromcc
Used Car Dealership Online Reviews for Ole Ben Franklin Motors in Knoxville, Tennessee
When buying a used vehicle, reviews can make a huge difference in who you buy from. Not every used car dealer is alike, many use shady practices to get your business. Reviews help you sort through the bad seeds and find someone who can help you.
Like you, Ole Ben Franklin Motors in Knoxville, TN, wants to do business with someone we know, someone we like and someone we trust. These reviews have been compiled so that you get a complete picture of what to expect if you shop with our Knoxville, TN dealership. We are part of a dealer group with 3 locations, can't find what you want here? We can search our other locations to find a car that fits your budget and your needs.
Was your experience less than stellar? Call our dealership and ask for the General Manager, Michael Mims and we'll do everything we can to fix the situation. While we monitor our social media, you'll get a quicker response by contacting us directly. Thank you so much for doing business with Ole Ben Franklin Motors- Knoxville in East Tennessee. We value your business and your feedback. Remember: You got a friend at Ole Ben!